Frequently asked questions
Product facts, use, care, and checkout
What wavelengths does the mat use?
It lists 660 nm red light and 850 nm near-infrared light.
How large is the mat?
72 × 33 × 0.78 in, with a listed weight of 10.6 lb.
What controls are included?
Constant, 10 Hz, and 40 Hz modes, five brightness levels, and a 10–90 minute auto-off timer.
Does it get warm?
Mild warmth can occur. It is not a traditional heating pad. Stop if connector heat becomes excessive or the controller shuts down unexpectedly.
How should it be cleaned?
Unplug it, wipe the TPU surface with a damp soft cloth or alcohol wipe, never soak or submerge it, and dry completely before storage.
What is included?
Mat, controller, power adapter, storage bag, and user manual.
What is the warranty?
The manual states a 12-month warranty with replacement support for eligible quality issues.
Where do I buy it?
Checkout is completed on Amazon. This website does not collect payment.
What is the return policy?
Returns and refunds follow Amazon’s current policy and the options shown for the order. See the Amazon Return Policy.
How do I contact support?
Email [email protected].